At EL Shaddai Nursery and Primary School, we are committed to maintaining a transparent and fair process for all fee transactions made through our website.
Fee PaymentsAll payments made through our online payment gateway are for school fees, admissions, or related services. Once a payment is successfully processed, an electronic receipt will be generated for your records.
School fees, including tuition, admission, registration, and other service fees, once paid, are generally non-refundable, except in the following cases:
The school cannot accept liability for payments that do not reach the correct account due to incorrect details entered by the payer. The school also cannot be held responsible if a payment is refused or declined by the credit/debit card provider for any reason.
Refund requests must be submitted in writing to the school administration at: 📧 Email: elshaddaischool.enquiry@gmail.com The request must be made within 7 working days of the payment date and should include proof of transaction along with a valid reason for the refund.
If the refund request is approved:
Payment gateway transaction fees and bank charges (if any) are non-refundable and will be deducted from the refund amount.
The school reserves the right to revise this Refund & Cancellation Policy at any time without prior notice. Any updates will be published on this page.
For any questions regarding this policy or payment-related issues, please contact: 📧 Email: elshaddaischool.enquiry@gmail.com
